This error will require the assistance of BackupAssist technical support to identify the specific cause of the error and the correct way to proceed. Please send technical support a copy of the BackupAssist diagnostics file using the steps provided in the Resolution section below.
To send us diagnostic information, please follow these steps:
Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked. This will zip all your BackupAssist settings so that we can review these specifically for your environment.
BA1761 The Exchange Message Store could not be opened - check that your server is running and stores are mounted
(Exmerge Log: Error opening message store (EMS). Verify that the Microsoft Exchange Information Store service is running and that you have the correct permissions to log on. - 0x8004011d ( (CMapiSession::GetMailboxesOnServer)) /// [Des)