The Exchange Message Store could not be opened.

print this page

Applies To

BackupAssist v6 and later

Description

This error will require the assistance of BackupAssist technical support to identify the specific cause of the error and the correct way to proceed. Please send technical support a copy of the BackupAssist diagnostics file using the steps provided in the Resolution section below.

 

Resolution

To send us diagnostic information, please follow these steps:

  1. Open BackupAssist.
  2. Click on the Help menu at the top of the console.
  3. Select Feedback and Support... from the drop down menu.
  4. Click on Contact Support.
  5. Enter the details asked for.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked. This will zip all your BackupAssist settings so that we can review these specifically for your environment.

Error

BA1761 The Exchange Message Store could not be opened - check that your server is running and stores are mounted
(Exmerge Log: Error opening message store (EMS). Verify that the Microsoft Exchange Information Store service is running and that you have the correct permissions to log on. - 0x8004011d ( (CMapiSession::GetMailboxesOnServer)) /// [Des)