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BackupAssist Knowledge Base

Welcome to the BackupAssist Knowledge Base, a comprehensive set of KB articles that helps users to automatically troubleshoot backup problems.
The KB is focused at BackupAssist users, but it also contains many solutions that apply to ntbackup , exmerge and wbadmin.

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The media is full or faulty and failed to mount Dated Added: 16th Mar 2007
NTbackup timed out Dated Added: 16th Mar 2007
Error: An inconsistency was encountered in the requested backup file Dated Added: 16th Mar 2007
One or more files were skipped Dated Added: 29th Aug 2007
Cannot write to the media - possible hardware failure Dated Added: 16th Mar 2007
Specified file selection doesn't exist Dated Added: 16th Mar 2007
A popup was detected, and if configured, will have been cleared Dated Added: 16th Mar 2007
A new or unrecognized external hard disk is connected Dated Added: 16th Mar 2007
Unable to create Volume Shadow Copy Dated Added: 16th Mar 2007
Volume Shadow Copy Error 0xffffffff - catastrophic failure Dated Added: 23rd Aug 2007
General hardware failure Dated Added: 16th Mar 2007
No valid selections are available for backup Dated Added: 16th Mar 2007
Windows Block Level Backup is not installed Dated Added: 21st Feb 2008
Hardware is not responding to commands Dated Added: 16th Mar 2007
The Backup terminated unexpectedly or computer rebooted Dated Added: 27th Sep 2007
The logfile from NTbackup was blank Dated Added: 16th Mar 2007
No backup section in the NTbackup log Dated Added: 16th Mar 2007
Cannot connect to your NAS (Network attached storage) Dated Added: 16th Mar 2007
No logfile from NTbackup could be found Dated Added: 16th Mar 2007
Volume Shadow Copy Error 0x800423f4 - writer error: non retryable Dated Added: 20th Aug 2007

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