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Volume Shadow Copy Error 0x8004230f - unexpected provider errorLast modified on: 25th Sep 2015
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BA910 Volume Shadow Copy Error 0x8004230f - unexpected provider error
This error is generated when the Volume Shadow Copy Service (VSS) is unable to run due to an unexpected error.
The error's known causes and resolutions are described below.
Known Cause 1 – Multiple backup solutions installed
Many backup solutions have their own proprietary snapshot manager which can cause conflicts with other backup solutions installed on the system.
If you have (or had) more than one backup program installed on your system, disable/uninstall all of the programs except for BackupAssist, and run the backup job again.
It is best practice to only have one backup solution installed at any one time.
You should also run a registry cleaner after the other backup solutions have been uninstalled:http://www.backupassist.com/blog/support/how-to-resolve-a-ba910-volume-shadow-copy-error-0x80004230/.
Known Issue 2 – Backing up mapped network drives
The Windows VSS service can only create snapshots of drives connected locally to the machine that you are taking the snapshot of.
This error can be generated if you attempt to perform a snapshot of a network drive that is ‘seen’ as local within Windows (e.g. mapped network drive).
To resolve this, remove the network drive from the backup and then re-run the backup job.
Known Cause 3 - Scheduling Conflict
Having two backup jobs running at the same time within BackupAssist can cause this error to occur if both backup jobs are trying to run VSS.
Ensure that only one backup job is running at any one time.
Known Cause 4 – Previous VSS snapshot is still running
Microsoft’s native snapshot manager is only able to perform one snap shot at a time. If a snapshot process is already running when the backup job starts, the backup job could fail. Stopping and restarting the Volume Shadow Copy service can resolve this problem.
To do this, open an elevated command prompt window and run the following commands:
net stop vss
A reboot of the server has been known to clean up the snapshot manager correctly should a service restart not resolve the issue.
Known Cause 5 – Advanced format drives used as backup destination
VSS snapshots have been known to fail because an advanced format drive is connected to the machine.
To tell if the drive being used is an advanced format drive:
Unfortunately, this is on the hardware level and a format of the drive will not change this. To resolve the issue, try to run the seed to a USB drive which has a value of 512 for Bytes Per Sector.
This issue is mostly found in older operating systems as Windows did not support advanced format drives prior to Server 2012/Windows 8.
BackupAssist v4 onwards
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