BackupAssist troubleshooting , knowledge base, error codes, articles, support

Welcome to the BackupAssist Knowledge Base, a comprehensive set of KB articles that helps users to automatically troubleshoot backup problems.

The KB is focused at BackupAssist users, but it also contains many solutions that apply to ntbackup, exmerge and wbadmin.

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The media is full or faulty and failed to mount Dated Added: 16th Mar 2007
NTbackup timed out Dated Added: 16th Mar 2007
Error: An inconsistency was encountered in the requested backup file Dated Added: 16th Mar 2007
One or more files were skipped Dated Added: 29th Aug 2007
Cannot write to the media - possible hardware failure Dated Added: 16th Mar 2007
Specified file selection doesn't exist Dated Added: 16th Mar 2007
A popup was detected, and if configured, will have been cleared Dated Added: 16th Mar 2007
A new or unrecognized external hard disk is connected Dated Added: 16th Mar 2007
Unable to create Volume Shadow Copy Dated Added: 16th Mar 2007
Volume Shadow Copy Error 0xffffffff - catastrophic failure Dated Added: 23rd Aug 2007
General hardware failure Dated Added: 16th Mar 2007
No valid selections are available for backup Dated Added: 16th Mar 2007
Windows Block Level Backup is not installed Dated Added: 21st Feb 2008
Hardware is not responding to commands Dated Added: 16th Mar 2007
The Backup terminated unexpectedly or computer rebooted Dated Added: 27th Sep 2007
The logfile from NTbackup was blank Dated Added: 16th Mar 2007
No backup section in the NTbackup log Dated Added: 16th Mar 2007
Cannot connect to your NAS (Network attached storage) Dated Added: 16th Mar 2007
No logfile from NTbackup could be found Dated Added: 16th Mar 2007
Volume Shadow Copy Error 0x800423f4 - writer error: non retryable Dated Added: 20th Aug 2007

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